Refund and Returns Policy

At PresidentialMobility.com, our goal is to ensure that you always select the right product for your needs. However, you may occasionally receive a product that doesn’t work for you. If you need to return an item, please review our Return Policy below.

Return Policy:

Please inspect your product upon delivery. If the product is damaged or is not the correct product, please refuse the delivery. If your item was delivered without a signature and is damaged or incorrect, please call Presidential Mobility, Inc. Customer Service.

Return Conditions:

You are responsible for the cost of return shipping and the product must be in the original packaging.
The item must be in new, unused condition, with no signs of wear. Signs of wear include:

- Cracks
- Scratches
- Dirty tires
- Pet hair or other household dirt
- Wear to seats and armrests
- Damage to charging ports
- Scratches to the frame or remotes

All accessories and chargers included in the product’s box must also be returned.

Non-Refundable Items:

Outgoing freight and delivery service fees, including Next-Day and Overnight shipping fees, Inside Delivery, White Glove Delivery, and Tech Set-Up.

General Return Windows:

Most items are eligible for return within 30 days of receipt for a refund.
You are responsible for the cost of return shipping and the product must be in the original packaging.

Non-Returnable Products:

Custom-Made Products
Ultra lightweight wheelchairs
Sport wheelchairs
Hand cycles
Custom-built lift chairs
Custom-built wheelchairs
Some scooters and power chairs with custom add-ons

Other Non-Returnable Items:

Patient Lifts
Open-Box Items
Hygiene-Related Products
Bath safety equipment (excluding select Rehab Shower Commode Chairs)
Seating Products – Cushions and Backs
All slings

Products Subject to Restocking Fees:

Lift chairs
Power wheelchairs
All scooters
All manual wheelchairs (excluding customer, which are non-returnable)
Beds
Rehab Shower Commode Chairs
Parts

Restocking fee: 20%-25%

Return Process:

Request an RA (Return Authorization) from Presidential Mobility, Inc. within the product’s return window.
Ship the item back to the address noted on the RA within 14 days.
Once the product is received, it will be inspected for damage and signs of use.

Return Shipping:

Return freight is the customer’s responsibility.
Presidential Mobility, Inc. will help determine which shipping method to use once you have requested your RA number.

Cancelled Orders:

Orders cancelled after the item has shipped are subject to all standard return policies.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@PresidentialMobility.com, and send your item to:
1010 E Rolling Hills Dr, Suite 110
Fayetteville, Arkansas 72703

Credits:

Once your return is received, Presidential Mobility, Inc. will issue a credit to the payment type used for the purchase.
Please allow up to 4 weeks for your credit to be issued.

Defective or Damaged Items:

Call us at 479-332-4990 or email us at customerservice@PresidentialMobility.com if your item is defective or was damaged in shipping. We will arrange for the item to be repaired or replaced promptly.

Shipping Your Return:

To return your product, you should follow the instructions above for requesting a Return Authorization, and then mail your product to:
1010 E Rolling Hills Dr, Suite 110
Fayetteville, Arkansas 72703

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.